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Privacy Policy

Effective Date: March 7, 2026

Legal Disclaimer

The Generator Guys LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, submit forms, request service, or communicate with us.

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This policy applies to information collected through our website, scheduling platforms, service requests, and communications with our company.

Information We Collect 

We may collect the following information when you interact with our website or services:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information (when applicable)

  • Generator make, model, and service history

  • Information submitted through contact forms, service requests, agreements, or SMS communications

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We collect only the information reasonably necessary to provide our services and communicate with customers.

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We do not intentionally collect sensitive personal information beyond what is necessary to conduct normal business operations.

How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Scheduling service appointments

  • Providing estimates and invoices

  • Performing maintenance and repair services

  • Communicating regarding appointments and service updates

  • Sending service reminders

  • Responding to inquiries or customer requests

  • Maintaining internal business records

  • Improving customer service and operational efficiency

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We do not use your information for unrelated marketing activities.

Information Sharing

We do not sell, rent, trade, or share personal information with third parties for marketing purposes.

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Mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

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Information may be shared only in limited circumstances necessary to operate our business, including:

  • Payment processors used to securely process transactions

  • Scheduling and service management platforms

  • Messaging providers used to deliver service-related communications

  • When required by law, subpoena, or legal process

  • When necessary to protect our legal rights or prevent fraud

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Any third-party service providers we use are required to safeguard your information and use it

SMS & Communications Policy

Customers may opt in to receive SMS communications by submitting service request forms on our website, scheduling service, or verbally consenting when scheduling service with our office.

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If you provide your phone number, you consent to receive service-related SMS communications from The Generator Guys LLC.

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Types of messages may include:

  • Appointment confirmations

  • Technician arrival notifications

  • Job status updates

  • Invoice notifications

  • Payment reminders

  • Service reminders

  • Requests for feedback or reviews

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Message frequency varies.

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Message and data rates may apply depending on your mobile carrier.

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You may opt out of SMS communications at any time by replying STOP.

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For assistance, reply HELP or contact us at (732) 965-7610.

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We do not share mobile opt-in information with third parties for marketing purposes.

Data Security

We implement reasonable administrative and technical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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While no internet transmission can be guaranteed to be completely secure, we take appropriate steps to protect the information submitted to us.

Cookies & Website Tracking

Our website may use standard cookies or analytics tools to:

  • Improve website functionality

  • Monitor website performance

  • Enhance user experience

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These tools do not collect personal information for resale or marketing distribution.

You may disable cookies through your browser settings if desired.

Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services

  • Maintain business and service records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

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When information is no longer required, it may be securely deleted or anonymized.

Information Accuracy

Individuals submitting information through our website, service request forms, scheduling platforms, or other communications represent that the information provided is accurate and that they are authorized to provide such information.

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If incorrect or unauthorized information is submitted, The Generator Guys LLC is not responsible for communications or actions taken based on that information.

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If you believe your personal information has been submitted without your authorization, please contact us so the information can be corrected or removed where appropriate.

Your Rights

You may request to:

  • Review personal information we have collected about you

  • Correct inaccurate information

  • Request deletion of your information where legally permissible

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To submit a request, please contact us using the contact information listed below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party websites they visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

Updates will be posted on this page with a revised effective date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

The Generator Guys LLC
Jackson, New Jersey

Phone: (732) 965-7610
Email: Info@GeneratorGuysNJ.com
Website: https://generatorguysnj.com

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