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Terms & Conditions

Effective Date: March 7, 2026

These Terms & Conditions govern the use of this website, our scheduling platform, and services provided by The Generator Guys LLC.

By using this website, scheduling service, approving an estimate, submitting a service request, or receiving communications from our company, you agree to these Terms & Conditions.

By scheduling service, approving an estimate, or submitting a service request through our platform, you acknowledge that you have read and agree to these Terms & Conditions.

Website Use

This website is provided for informational purposes and to allow customers to request services, submit forms, and communicate with our company.

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to systems or data

  • Submit false or misleading information

  • Interfere with website functionality

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We reserve the right to restrict access if misuse is suspected.

Scheduling & Service Requests

Service appointments may be scheduled through our website, service request forms, phone calls, or other communication methods.

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Submission of a service request does not guarantee appointment availability. All appointments must be confirmed by The Generator Guys LLC.

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We reserve the right to decline, reschedule, or modify appointments based on technician availability, location, weather conditions, safety concerns, or other operational considerations.

Appointment Windows

Service appointments are generally scheduled within a service window rather than a guaranteed arrival time.

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Arrival times may vary due to:

  • Traffic conditions

  • Weather delays

  • Emergency service calls

  • Changes in job duration on earlier appointments

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When available, customers may receive a notification when the technician is en route.

Access to Property

Customers must provide safe and reasonable access to the service location and equipment.

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If technicians cannot safely access the equipment or property, service may be delayed, cancelled, or rescheduled.

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Additional charges may apply if access is not available upon arrival.

Missed Appointments & Cancellations

Customers should provide advance notice if an appointment must be rescheduled.

If a technician arrives and:

  • the customer is not present

  • the technician cannot access the property

  • the service location is unsafe or inaccessible

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the appointment may be considered a missed appointment or no-show.

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A service call or trip fee may be charged to cover technician travel and scheduling costs.

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Appointments cancelled with less than 24 hours notice may also be subject to a cancellation fee where permitted by law.

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Repeated missed appointments may result in refusal of future service.

Estimates & Work Authorization

Estimates provided through the website, email, text, or scheduling platform are preliminary unless otherwise stated in writing.

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Work will only begin after customer authorization through one of the following:

  • Digital approval through our scheduling platform

  • Signed written agreement

  • Email or text message authorization

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Certain services may require acceptance of a separate diagnostic authorization, repair agreement, maintenance agreement, or rental agreement.

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If a conflict exists between these Terms and a signed agreement, the signed agreement will control.

Payments & Invoices

Invoices may be issued electronically through our scheduling platform following completion of services or as otherwise agreed.

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Accepted payment methods may include credit card, ACH, or other approved electronic payment methods.

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Payment terms are specified on the invoice or service agreement.

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Failure to remit payment may result in:

  • Late fees where permitted by law

  • Suspension of future services

  • Collection activity permitted under New Jersey law

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Where applicable, ownership of installed components or rental equipment may remain with The Generator Guys LLC until payment is received in full.

Emergency Service & Weather Delays

During severe weather events, utility outages, or other emergency conditions, service schedules may be adjusted to prioritize customers experiencing active power outages or safety concerns.

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Previously scheduled appointments may be delayed or rescheduled during these events.

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The Generator Guys LLC shall not be liable for delays caused by weather conditions, natural disasters, utility outages, or other circumstances outside our control.

Service Priority During Power Outages

During widespread power outages or emergency conditions, service requests may be prioritized based on urgency, safety concerns, and operational capacity.

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Customers experiencing a complete loss of power or generator system failure may receive priority over routine maintenance or non-emergency service appointments.

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Previously scheduled appointments may be delayed or rescheduled in order to respond to urgent service needs.

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Response times during emergency conditions cannot be guaranteed.

Equipment Safety

Technicians may refuse to perform service if equipment or site conditions present a safety risk.

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Examples include but are not limited to:

  • Unsafe electrical conditions

  • Flooding or water intrusion

  • Gas leaks or fuel hazards

  • Structural instability

  • Obstructed equipment access

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If unsafe conditions are identified, service may be delayed or suspended until the issue is corrected.

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Trip charges or diagnostic charges may still apply if a technician has been dispatched.

Power Loss & Utility Service Disclaimer

The Generator Guys LLC does not guarantee uninterrupted electrical service or generator operation.

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Generator systems depend on proper installation, maintenance, fuel supply, and utility conditions.

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The Generator Guys LLC is not responsible for power interruptions, utility failures, or other conditions outside our control that may affect generator performance.

Property Damage Disclaimer

The Generator Guys LLC shall not be responsible for losses resulting from power outages, generator failure, delayed service, or equipment malfunction.

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This includes but is not limited to:

  • Food spoilage

  • Frozen or burst pipes

  • Flooding or sump pump failure

  • Business interruption

  • Damage to appliances or electronics

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Customers are responsible for maintaining appropriate safeguards and insurance coverage where applicable.

Fuel Supply Responsibility 

Customers are responsible for maintaining adequate fuel supply for generator operation.

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The Generator Guys LLC is not responsible for generator failure caused by insufficient fuel, contaminated fuel, or interruption of fuel delivery services.

SMS & Electronic Communications

Customers may opt in to receive SMS communications by submitting service request forms on our website, scheduling service, or verbally consenting when scheduling service with our office.

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By providing your phone number to The Generator Guys LLC, you consent to receive service-related SMS communications.

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Types of messages may include:

  • Appointment confirmations

  • Technician arrival notifications

  • Job status updates

  • Invoice notifications

  • Payment reminders

  • Service reminders

  • Requests for feedback or reviews

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Message frequency varies.

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Message and data rates may apply depending on your mobile carrier.

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You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at (732) 965-7610.

We do not sell or share mobile opt-in information with third parties for marketing purposes.

Communication Delivery Disclaimer

SMS messages, emails, and automated notifications are provided as a convenience.

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Delivery depends on third-party telecommunications networks and cannot be guaranteed.

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Customers remain responsible for scheduled appointments and invoice payments even if notifications are delayed or not received.

Electronic Documents & Signatures

Estimates, invoices, service agreements, and authorizations may be delivered electronically.

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Electronic approvals and signatures are considered legally binding and equivalent to handwritten signatures where permitted by law.

Intellectual Property

All content on this website, including text, logos, graphics, and branding, is the property of The Generator Guys LLC and may not be copied, reproduced, or distributed without written permission.

Public Reviews & Customer Feedback

Customers are free to share honest opinions or truthful statements regarding services provided.

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However, customers agree not to knowingly publish false, misleading, or defamatory statements regarding The Generator Guys LLC, its employees, or its services.

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Customers are encouraged to contact our office directly so that any concerns can be addressed promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those websites.

Privacy

Your use of this website and our services is also governed by our Privacy Policy available at:

https://generatorguysnj.com/privacy-policy

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We do not sell or share personal information with third parties for marketing purposes.

Limitation of Liability 

To the fullest extent permitted by New Jersey law, The Generator Guys LLC shall not be liable for indirect, incidental, or consequential damages arising from:

  • Use of this website

  • Scheduling platform interruptions

  • Communication delivery delays

  • Reliance on automated notifications

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Nothing in this section limits liability where prohibited by law.

Governing Law

These Terms & Conditions are governed by the laws of the State of New Jersey.

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Any disputes arising from these Terms or services provided shall be subject to the jurisdiction of the courts located within the State of New Jersey.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time.

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Updates will be posted with a revised effective date.

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Continued use of our website, scheduling platform, or services constitutes acceptance of the updated Terms.

Contact

The Generator Guys LLC
Jackson, New Jersey

Phone: (732) 965-7610
Email: Info@GeneratorGuysNJ.com
Website: https://generatorguysnj.com

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